• How do I buy a game?
  You can buy the game online through our website. Select the city, then the game from the available options in your selected city, then click on “buy”.
• What technical parameters are required to play the game?
  Your device needs to have one of the following operating systems as a minimum requirement: Android 5.1 Lollipop, iOS 9.3.3, or Windows 8.1. Also, your browser needs to have at least 60MB available cache memory, so please close all other pages in your browser when downloading and during play.
• How can I pay for a game?
  You can pay by Visa, Mastercard and JCB cards. Unfortunately, we do not accept American Express.
• I need an invoice. How do I get it?
  For every purchase of our games we automatically send an invoice together with your purchase confirmation. These are sent to the email address you input when making your purchase.
• What languages are available?
  The games are currently available in English only.
• When can I play the game?
  You can play at any time, it is absolutely and independently your choice, there is no need to book a time slot at all. However, the "Murder in the Garden" game takes place entirely on the premises of the Glasgow Botanic Gardens, so please consult their website for open hours before playing. "Westend Wizards" route takes you into private premises of Glasgow University, please check what time periods premises are open to public.
• How long is a game?
  The game is not timed, the duration is very much dependant on the player. As a guide, the average completion time is approximately 2 hours.
• Is the game scary?
  No, it is not scary. Although it is a crime story there are no images or sounds of a violent nature.
• Are there any age restrictions?
  Some of the stories have references to violence which might not be appropriate for younger players. These references are clearly stated on the website for each game. It is advised not to bring children to play who are either too young or unfit to walk for about two hours. The puzzles and challenges are designed especially for our adult customers - except Westend Wizards which is designed for children - so it may feel somewhat less engaging for children under the age of 10.
• How many can play the game?
  As you will need to use a smart device during your game such as a phone or tablet (also a bluetooth speaker is good to have at hand) the experience is most suited to teams no larger than 5 – however it is really up to the players. You can play the game with as few as one person.
• OK, I paid for the game online. What happens next?
  Once you have paid, you will get a confirmation email with the necessary instructions. The email will advise you to download, print and read the instructions, make your way to the starting point, and start the game.
• I need some advice and useful hint for the download please!
  The download may take up to 5-10 minutes. The download size is about 50 MB, you need your device to have that cache memory capacity. Do not interrupt downloading. Make sure you have good internet connection (public city connections are often not good enough in speed and reliability).
• Can the game be played on multiple devices?
  The game can be played on only one device at a time. The link you receive from us can be used only once, for one download.
• Do I need a GPS capable device?
  No, there is no need for a GPS connection at all.
• Do I need ongoing internet connection?
  You do not need ongoing internet connection for playing the game. However, it is much advised to keep your internet connection live, because this way our server autosaves your progress, and if there is a technical issue during play time, or you need to suspend playing, you will be able to return to the last saved pint later and continue playing from there. Without internet connection this feature is not available.
• When do I have to start the game once purchased?
  Once the game is downloaded, you may start the game any time, there is no time restriction. However, once you have started the game, you need to finish it within 15 days, including any pauses.
• Can I stop and go home, and continue later?
  Yes, you can, this what the “rain” button is good for. When you pause the game, you can resume it at a later time, the program will continue from where you left it. If you close your browser, you will still be able to reload it and continue playing - only if you had continuous internet connection when playing.
• How many times can I play the same game?
  You can stop and start the game as many times as you wish within 15 days, however, once played to the end, you will not be able to restart the program. In other words, one purchase is valid only for one full play of the game.
• I bought a game, but I do not want to play it. Can I get a refund please?
  Unfortunately not, as per our terms and conditions once purchase is confirmed, there is no refund available.
• What if I did not print the starting kit?
  Then you will not be able to kick off the experience, so we advise not to forget the printouts at home.
• I am not a particularly sporty character. Ok to play the game still?
  Yes, absolutely. If you are fit enough to have a comfortable walk in the city, that’s all the exercise it will take to play the game to the full.
• What should I wear?
  Whatever you like for a walk in the city in any given weather conditions. We would recommend comfy shoes and checking the weather before you head out.
• What if my device runs out of battery during the game?
  In that case the game will be lost from your device. However if you played with live internet connection, you will be able to reload the game using the same link, and continue playing from the point you were last at.
• Is there a real time technical support?
  No, there is not. You will not require any support during game play, the only difficulty you might face is that your net connection is too weak or your signal is lost. In this case, you just need to find a place where you can reconnect. However there is a phone line on our website for you to call, we will do our best to respond or return your call as soon as we can.

Detecticity games are great team building events for small and very large groups equally - launch your teams in 10-minute intervals and let the race start. This can be a great challenge for the teams. Who are the winners? Who performs best? How many hints did each team use? Compare your scores and celebrate!

The ideal size of a playing group is 4 to 5 members.

For large group event enquiries please contact us at:

info@detecticity.com

These Terms and Conditions and any contracts and agreements concluded incorporating them are governed by UK law and as such all disputes arising in relation to or as a result of these shall be submitted to the exclusive jurisdiction of the UK courts. Statutory rights of visitors of the website as well as customers of Detecticity Ltd. are not affected.

1. WEBSITE USE

1.1. The website www.detecticity.com  is owned and operated by Detecticity Ltd. All rights reserved to amend these Terms and Conditions in full or in parts including contents of the website referred to herein above any time without prior notice.

1.2 Visitors to this website are kindly required to read carefully these Terms and Conditions as these apply to the use of the website.

1.3. Detecticity Ltd. is committed to keep all information on its website and in all customer focused communication accurate and up-to-date.

1.4. The intended use of the website is non-commercial, and as such, visitors are not allowed neither to alter, change, modify, copy, distribute, transmit, display, perform, reproduce, publish any of its content, nor to license, create derivative works from, transfer or sell any information obtained from this website, without the written consent of the company.

1.5. Visitors to the website may not link to or use all or any part of the website for any purpose which is deemed to be fraudulent, unlawful, defamatory, harmful, obscene or by any laws and social norms objectionable.

1.6. Visitors of this website are warned that the Internet is not fully secure. Whilst Detecticity Ltd. will take all appropriate steps and precautionary measures to protect the security of any payment card information, shall not be hold liable for any damage that Visitors may suffer as a result of the loss of confidentiality of any such information.

1.7. Detecticity Ltd. shall not be liable to any person for any direct or indirect, consequential or incidental damages including (but not limited to) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

1.8 The trade marks, images and logos displayed on the website are the property of Detecticity Ltd. Visitors of the website are not permitted to use any of these images, trade marks and logos without prior written permission of Detecticity Ltd. Any such use may constitute an infringement of the relevant proprietor's rights.

1.9 The website may contain hyperlinks to third party websites. The operation of those websites is out of Detecticity Ltd.’s control and as such it accepts no liability for any damage arising out of any use of those websites.

2. DATA PROTECTION AND DATA SECURITY

2.1. Detecticity Ltd. may collect, store and use customer data solely for its own analytical and business development purposes, it will, therefore, not disclose any of these data to any 3rd parties in full or in part. Detecticity Ltd. is dedicated to ensure that the privacy of personal information is protected in accordance with the Data Protection Act 1998.

2.2. Customers of Detecticity Ltd.’s games may not disclose any details of the games directly or indirectly to the public.

3. THE PRODUCT

3.1. Our product is a live outdoor team game, which is set and played by our customers in public areas of European cities described on our website.

3.2. The game can only be played in full once against one payment, with the use and exploitation of the disposable software bundle downloaded against payment from our website onto customers own smart devices and run in the html browser.

3.3. The Games are themed and placed on open public areas of the aforementioned European cities, where neither people nor any objects, personal belongings or interests are in any danger or risk as a result of the script, game flow, customer activities or any other aspects.

3.4. The games, its stories and characters are all fictitious. Any resemblance to real events and or persons whatsoever are purely coincidental and therefore unintentional.

3.5. Our games, storyboards, structures and electronic files and programs form intellectual property of Detecticity Ltd. Copying, replication, publishing in any details may only be carried out with prior written consent of Detecticity Ltd.

3.6. Our prices, as well as other appropriate and important information, such as age restrictions, warnings and recommendations about the games are published on our website.

3.7. Ceertain games may necessitate entry to public areas (gardens, parks, buildings of free entry, etc) which may well operate within restricted times. Therefore we strongly recommend customers to check on those schedules prior to start of their game.

4. PURCHASING A GAME ONLINE

4.1. The language available for the conclusion of a contract online is English.

4.2. Only person(s) who are at least 18 years of age are permitted to purchase a Game.

4.3. Purchasing a game is available online.

4.4. Any purchase on the website is valid only when processed by Detecticity Ltd.

4.5. The purchasing process is concluded when payment is confirmed. You shall receive a confirmation once your purchase is processed.

4.6. Customers are responsible for entering the required details correctly when processing the online purchase.

4.7. Detecticity Ltd. does not validate personal information entered by customers while making a purchase online.

4.8. Purchase is completed only when payment is confirmed. Until such confirmation the purchase is conditional only i.e. in absence of payment the purchase request gets refused.

4.9. Purchase confirmation is sent to the email address the customer who performed the purchase has entered onto the online form.

5. PAYMENT

5.1. Full payment is required at the time of purchasing a game online.

5.2. Payments are processed in British Pounds.

5.3. Detecticity Ltd. uses WorldPay to process online payments. Accepted cards are listed on the website.

5.4. Refund in full or in part is not available once the purchase is confirmed as described under p. 4.9. herein above.

6. CANCELLATIONS

6.1. Once purchase is confirmed, cancellation is not an available option.

7. RISKS AND MISCELLANEOUS

7.1. Detecticity Ltd. reserves the rights to unilaterally define any age restrictions for any of its games. These restorations will be defined based on the larger context of the storyboard, the nature and content of the story of the given game.

7.2. Detecticity Ltd. reserves the right to amend content of the games without any written prior notice to any third parties.

7.3. Detecticity Ltd. is not responsible for failed and uncompleted games as a result of

• partial or full loss of internet connection of the customers,
• bad and inferior weather conditions,
• operating failure of the customers’ smart device including but not limited to battery depletion or failure,
• unavailability of game routes due to road works, road closures, change of opening hours of public or third party institutions and buildings,
• act of God,
• or any other unforeseen events and circumstances beyond control of Detecticity Ltd.

7.4. Customers will participate in games entirely on their own accord and sole discretion, assuming all inherent risks and accountability of such a decision.

7.5. Detecticity Ltd is not responsible for any injuries, damages or losses to customers resulting from however not limited to traffic or any other types of accidents or incidents incurred during their movements on streets, parks or other fields of areas they attend when playing any of Detecticity Ltd.'s games.

8. JURISDICTION

8.1. For any legal disputes arising from and in relation to the product, to payments for the product or any other aspects of Detecticity Ltd.’s services and operations the applicable law is the UK law, as in force in Scotland.

enquiries@detecticity.com

Phone: 07591 554 656

Detecticity Ltd.

reg.: SC542303